Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Billing and payment information
• Service preferences and cleaning requirements
• Account credentials
• Communications you send to us
• SMS opt-in consent and phone number for text messaging

1.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process bookings and payments
• Send appointment reminders and service notifications
• Communicate with you about your account and services
• Send marketing and promotional communications (with your consent)
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage and trends to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We share your personal information only in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Scheduling and booking systems
• Email service providers
• Analytics providers
• Customer support tools

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 Consent

We may share your information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure servers and firewalls
• Regular security assessments
• Limited access to personal information
• Employee training on data protection

6. Your Rights and Choices

6.1 Access and Update

You may access and update your personal information by logging into your account or contacting us directly.

6.2 Opt-Out

You can opt out of:

• Marketing Emails: Click "unsubscribe" in any marketing email
• SMS Messages: Text STOP to any message
• All Communications: Contact us at privacy@dreamcleaningnearme.com

6.3 Data Deletion

You may request deletion of your personal information by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our Website
• Improve our services
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Website.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

11. Service Areas

We provide services in New York, specifically serving Brooklyn, Manhattan, Queens.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the information above.